Privacy Policy for CareLinks Medical Supplies

Effective Date: April 7, 2025

CareLinks Medical Supplies (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, shipping and billing address
Order Information: Products purchased, payment details (via secure third-party processor)
Account Information: Login credentials, communication preferences
Health-Related Information: Only when voluntarily provided (e.g., product suitability questions)
Technical Information: IP address, browser type, device information, and pages visited (via cookies)

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer service and support
Send order updates and promotional offers (if opted in)
Improve our website and services
Comply with legal and regulatory obligations

3. HIPAA Compliance & Health Information

While CareLinks is not a healthcare provider, we understand the sensitivity of health-related information. If any personal health information (“PHI”) is shared with us (such as questions about medical product suitability), we handle that information in a manner consistent with the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

We:

Do not sell or share health information with unauthorized third parties
Use encryption and secure systems to store sensitive information
Limit access to PHI to only necessary personnel

Note: If you are a healthcare provider or covered entity using our services, please contact us for a Business Associate Agreement (BAA).

4. Sharing Your Information

We may share your data with:

Trusted third parties to process payments, manage shipping, and deliver services
Law enforcement or regulators when required by law
We do not sell your personal information to third parties

5. Cookies and Tracking

We use cookies to improve your experience. You can manage your cookie preferences in your browser settings.

6. Your Rights

You have the right to:

Access or update your personal information
Request deletion of your account
Opt out of marketing emails at any time

7. Data Security

We use industry-standard security practices including SSL encryption, firewalls, and secure payment gateways. However, no system is 100% secure, and we encourage you to keep your login information safe.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

CareLinks Medical Supplies

Email: support@carelinksmed.com